Frequently Asked Questions
This section is designed to provide clear, direct answers to the most common questions about our products, processes, logistics, and services.
At CamelSteel, we believe that transparency and efficiency start with access to the right information. Whether you are evaluating our materials, planning a project, or managing long-term supply, these answers will help you make informed decisions with confidence.
If you don’t find what you’re looking for, our team is always available to assist you with personalized support.
- Q : How long is your delivery time?A: Our daily inventory is more than 6000 tons, so for common product size, just need 5-7 work days from stocks; if the special size from new production, delivery 15-21 days.
- Q : How many countries you already exported?A : Our products are widely used more than 60 countries already mainly from Vietnam, Indonesia, Thailand, UAE, Iran, Saudi Arabia, Russia, Australia, Germany, UK, Moldova, Italy, Turkey, Chile, Uruguay, Paraguay, Mexico, Brazil, Argentina, Peru, America, Canada etc.
- Q : What’s your supported standard of products?A : We can supply BG/T; ASTM; EN/DIN; JIS and other common standards products. Customers can name their requests and we can supply accordingly.
- Q : What’s your supported measurement and size?A : For sheets and coils, we can support sizes in gauge, mm and inch/feet For pipes, we can support mm, SCH and DN
- Q : What cash do you take?A : We can accept USD and RMB for now
- Q : What’s your payment term?A : T/T, T/T + L/C, Paypal, etc.
- Q : What’s your incoterm?A : FOB, CIF, DDP and other incoterm the customers named.
- Q : What’s your policy with dealers and wholesalers?A : We have yearly plan for such customers and need to negotiate personally
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